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Meet the Team
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Jenny Bill (She/Her)
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Shane Bill (He/Him)
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TESTIMONIALS
"Jenny has been an invaluable resource to [our company providing EAP counselling for the past 2+ years], providing life-changing mental health support in our region where access to such services is often limited. Her unwavering dedication, genuine compassion, and innovative approach to counselling...Jenny has become an integral part of our team, offering guidance, comfort, and a safe space for those in need. She does not simply provide counselling; she builds trust, listens without judgment, and ensures that each person feels heard and valued. I have complete confidence in referring staff to her, knowing they will receive the highest level of professional care. Her impact has been profound – helping employees navigate stress, trauma, grief, and personal crises that might have otherwise gone unnoticed or unaddressed. In one instance, her timely intervention prevented a staff member from reaching a breaking point, offering them a pathway to recovery that they might not have otherwise pursued. Jenny remains unwavering in her mission to help others. She is incredibly generous with her time and energy, often going above and beyond what is expected of her role. Jenny takes time to create informative and engaging mental health resources for our staff each month, providing education on topics that are often overlooked, such as resilience around the cyclone and flooding disasters, anxiety management, and workplace well-being – just to name a few. Her ability to communicate complex issues in an accessible and meaningful way has helped shift the culture around mental health in our organisation, encouraging more open discussions and reducing stigma. These resources have proven invaluable in empowering individuals to seek help before their struggles escalate into crises. Port Douglas, like many remote communities, suffers from a lack of accessible mental health services, and the consequences of this gap can be devastating. Many individuals suffer in silence, with few avenues for support. Jenny works tirelessly to address this disparity, not only through her direct counselling work but also through her advocacy and outreach. She understands the unique challenges faced by people in our region and continuously seeks ways to provide better, more effective support. Her adaptability demonstrates her innovative approach to ensuring that help reaches those who need it most." S.P. (HR Manager) April 2025
"I have observed firsthand the extraordinary dedication and expertise Jenny brings to her work as a Counsellor in Douglas Shire and surrounds. In a field where the challenges of accessibility, resources, and community support are often amplified, Jenny has consistently gone above and beyond to ensure the wellbeing of her clients. Through her work, Jenny has demonstrated a profound commitment to providing high-quality, compassionate care to individuals who might otherwise struggle to access health services due to geographical isolation. Jenny’s approach to counselling is holistic, respectful, and deeply rooted in understanding the unique challenges faced by those living in regional, rural, and remote areas. She has worked tirelessly to bridge the gap in services and create a safe, supportive environment for all individuals, regardless of their background or circumstances. Her work has not only been transformative for clients, but has also contributed positively to the wider community, fostering an environment of growth and resilience. Beyond her clinical expertise, Jenny...regularly engages with other local service providers and stakeholders, sharing resources, offering support, and working collaboratively to ensure that mental health services are available and effective in the region." Z.K. (Teachers Associate, Monash University) March 2025
"Dear Jenny, You spend so much time caring for others, offering our community the very best of you. Throughout our community, your care and support do not go unnoticed. I know for me, my world/life is so much better having your support" - January 2025
"Dear Jenny, I just wanted to thank you for all your help, understanding, guidance + compassion through all of this and the extra time spent & extra mile you go to. Hopefully we can start to move forward in the new year with some healing now the law stuff is done. Thanks again" - P.S. (December 2024)
"Dear Jenny, I want to take this opportunity to deeply thank you for all that you have done for not just me but my partner too.
The last 5 years have been the most difficult of my life. The outcome of this last year is not just life changing for us but also our future family. Without your support & advice, I am certain that I/we would not have made it through & our lives would look very different. I want to thank you not just for your constant belief & encouragement & support, But for your flexibility taking time even out of hours to talk & even reducing or waiving fees. This is above & beyond. I can only imagine your job must be challenging & have dark days, even juggling your own personal life. I want you to know today, you DO make a difference. You change the outcome of lives. Thank you." - S.A. (December 2024)
“I understand and applaud and appreciate the risk and sacrifice you have chosen to make to provide for the Douglas Shire. Our Shire is in desperate need of quality support and counselling services. Thank you for your response.” - M.D. (September 2023)
“I've known Jenny for some time and have always found her to hold the utmost of professional standards. She helped me to navigate a stressful work-related situation some time ago and I was impressed with her caring and sensitive approach. I can highly recommend Jenny.” (July 2023)
“Jenny’s services are extraordinary. Her passion and love for helping others is apparent in all that she does. Highly recommend both her and MPDCS.” (June 2023)
“Jenny was an amazing counsellor for me. For 12 months she pulled me through some really tough moments and constantly had my back. Jenny was professional at all times and even today, although our counselling sessions are over, she still checks in with me to see how I’m going. I highly recommend Jenny to anyone who needs counselling.” (May 2023)
“Jenny goes over and beyond her line of duty of care in making sure you are ok and giving you information that you need when you are seeing her . Extremely professional, kind & caring. Would highly recommend.” (May 2023)
"Thanks for all your help Jenny, and thanks for the kind words. I feel it was a great experience for both (my daughter) and myself and finally I have my daughter back. It was nice to have somebody to share in our re-bonding. (My daughter) is back to the same loving and caring, happy little girl that I always remembered. Thanks again for all your help (parent)." (January 2023)
“Jenny provides the group with motivational topics and interests that many may indicate an interest in. It’s non judgemental and great energy. I have met some lovely people and used some other service offered. This group has helped me just as much and even more with individual support and shared interests…” (September 2022)
"I can highly recommend Jenny. It’s hard to get reviews for counselling as it’s such a personal journey. But I realise that without recommendations how do people know how helpful you’ve been. So I’m putting myself out there. I have had a few sessions with Jenny to deal with life issues. She is wonderful and has made a huge positive impact on my life." - B. D. (2021)
"The Team at Mossman Port Douglas Counselling Services offers us: Professional Counselling...Assorted Workshops...Support Groups...and more...All at affordable rates!" - H. T. (2021)
"We are so lucky to have Mossman Port Douglas Counselling Services start up in our Shire. They offer us an affordable, professional counselling service and as a huge plus, we have the choice to ask to see either a male or female Counsellor. We are really, really lucky to have this choice, plus the many services they offer!" - L. E. (2021)
"Dear Jenny, Thank you for all of what you have done you have really impacted our lives in a good way We will miss you a lot love from" - L.P & Z.P (2019)
“Jenny, Thanks for helping me out when I needed it. You are such a lovely lady. You let me talk and you listened without any judgment. Thanks for everything.” – M. B. (2019)
“Jenny, I wanted to tell you how much I value our appointments & I feel very lucky to be seeing you.” – S. R (2019)
“JENNY, THANK YOU FOR BEING THE ANGEL YOU ARE.’ – A. N. (2019)
“Jenny, I hope every moment of your life is going to be special. Because you are special.” – J. H. (2019)
“Jenny, Thank you...my Counsellor...my support in times of need...the person who puts a smile on my face when I leave...especially when I’ve gone in with a ‘heavy heart’...so lucky to have had time with you...” - R. S. (2019)
“Jenny, Thank you very much for your care & support...it was genuinely appreciated.“ – R. R. (2018)
"Jenny, you helped me when I was being bullied in my first ever workplace and you taught me skills I will have with me now for the rest of my life. I am very grateful and so is my mum and dad. Now I have a new job and I am very happy there." - B. E. (2017)
"Miss Jenny, I am so happy you came on year 7 camp as I got to know you better. You are so kind and always smiling. You have taught me to be the best I can be and to be proud of me. Thank you." - A. F. (2015)
"To Jenny...Where do I start, I will miss you, however I know you & Shane will be having the adventure of your life, creating circles & making everlasting memories. Live, Love & Laugh xxx...So who moved the CHEESE "you did." Well what can I say how exciting, what an adventure wowza You are doing it living the dream off into the sunset have a funtastic journey xoxo Lots of Love & Laughter Always xox...PLEASE PICK ME UP ON THE ROUNDABOUT. xox" " - M. S. (ex colleague, SEQ)
"HEY JEN, Saying GoodBye is always hard, I will MISS you very much & always remember how we laughed a lot my Sista xx I love you always & 4EVER." - S. R. (ex colleague, SEQ)
AWARDED:
*Counselling Clinic of the Year 2025
GLOBAL AWARDS 2024/25 Winner, Corporate LiveWire
*Most Dedicated Mental Health & Counselling Practice 2024 - Far North Queensland
Australian Made Awards, APAC Insider
*Best Mental Health Counselling Service 2024 - Queensland
Corporate Vision, Global Business Awards
*Most Inclusive Counselling Centre 2024 - Queensland
Australian Enterprise Awards, APAC Insider
*Most Empowering EAP Counselling Practice 2024 - Far North Queensland
Corporate Vision, Employee Wellness Awards
*Mental Health Industry Leaders of the Year 2023 - Far North Queensland
Corporate Vision Global Business Awards
*Best All-Ages Counselling Service Provider 2023 - Tropical North Queensland
*Local Business Mental Health Champion 2023 - Tropical North Queensland
Global Health & Pharma Healthcare & Pharmaceutical Awards
*Most Inclusive Counselling Centre 2023 - Tropical North Queensland
Global Health & Pharma Mental Health Award
"I have observed firsthand the extraordinary dedication and expertise Jenny brings to her work as a Counsellor in Douglas Shire and surrounds. In a field where the challenges of accessibility, resources, and community support are often amplified, Jenny has consistently gone above and beyond to ensure the wellbeing of her clients. Through her work, Jenny has demonstrated a profound commitment to providing high-quality, compassionate care to individuals who might otherwise struggle to access health services due to geographical isolation. Jenny’s approach to counselling is holistic, respectful, and deeply rooted in understanding the unique challenges faced by those living in regional, rural, and remote areas. She has worked tirelessly to bridge the gap in services and create a safe, supportive environment for all individuals, regardless of their background or circumstances. Her work has not only been transformative for clients, but has also contributed positively to the wider community, fostering an environment of growth and resilience. Beyond her clinical expertise, Jenny...regularly engages with other local service providers and stakeholders, sharing resources, offering support, and working collaboratively to ensure that mental health services are available and effective in the region." Z.K. (Teachers Associate, Monash University) March 2025
"Dear Jenny, You spend so much time caring for others, offering our community the very best of you. Throughout our community, your care and support do not go unnoticed. I know for me, my world/life is so much better having your support" - January 2025
"Dear Jenny, I just wanted to thank you for all your help, understanding, guidance + compassion through all of this and the extra time spent & extra mile you go to. Hopefully we can start to move forward in the new year with some healing now the law stuff is done. Thanks again" - P.S. (December 2024)
"Dear Jenny, I want to take this opportunity to deeply thank you for all that you have done for not just me but my partner too.
The last 5 years have been the most difficult of my life. The outcome of this last year is not just life changing for us but also our future family. Without your support & advice, I am certain that I/we would not have made it through & our lives would look very different. I want to thank you not just for your constant belief & encouragement & support, But for your flexibility taking time even out of hours to talk & even reducing or waiving fees. This is above & beyond. I can only imagine your job must be challenging & have dark days, even juggling your own personal life. I want you to know today, you DO make a difference. You change the outcome of lives. Thank you." - S.A. (December 2024)
“I understand and applaud and appreciate the risk and sacrifice you have chosen to make to provide for the Douglas Shire. Our Shire is in desperate need of quality support and counselling services. Thank you for your response.” - M.D. (September 2023)
“I've known Jenny for some time and have always found her to hold the utmost of professional standards. She helped me to navigate a stressful work-related situation some time ago and I was impressed with her caring and sensitive approach. I can highly recommend Jenny.” (July 2023)
“Jenny’s services are extraordinary. Her passion and love for helping others is apparent in all that she does. Highly recommend both her and MPDCS.” (June 2023)
“Jenny was an amazing counsellor for me. For 12 months she pulled me through some really tough moments and constantly had my back. Jenny was professional at all times and even today, although our counselling sessions are over, she still checks in with me to see how I’m going. I highly recommend Jenny to anyone who needs counselling.” (May 2023)
“Jenny goes over and beyond her line of duty of care in making sure you are ok and giving you information that you need when you are seeing her . Extremely professional, kind & caring. Would highly recommend.” (May 2023)
"Thanks for all your help Jenny, and thanks for the kind words. I feel it was a great experience for both (my daughter) and myself and finally I have my daughter back. It was nice to have somebody to share in our re-bonding. (My daughter) is back to the same loving and caring, happy little girl that I always remembered. Thanks again for all your help (parent)." (January 2023)
“Jenny provides the group with motivational topics and interests that many may indicate an interest in. It’s non judgemental and great energy. I have met some lovely people and used some other service offered. This group has helped me just as much and even more with individual support and shared interests…” (September 2022)
"I can highly recommend Jenny. It’s hard to get reviews for counselling as it’s such a personal journey. But I realise that without recommendations how do people know how helpful you’ve been. So I’m putting myself out there. I have had a few sessions with Jenny to deal with life issues. She is wonderful and has made a huge positive impact on my life." - B. D. (2021)
"The Team at Mossman Port Douglas Counselling Services offers us: Professional Counselling...Assorted Workshops...Support Groups...and more...All at affordable rates!" - H. T. (2021)
"We are so lucky to have Mossman Port Douglas Counselling Services start up in our Shire. They offer us an affordable, professional counselling service and as a huge plus, we have the choice to ask to see either a male or female Counsellor. We are really, really lucky to have this choice, plus the many services they offer!" - L. E. (2021)
"Dear Jenny, Thank you for all of what you have done you have really impacted our lives in a good way We will miss you a lot love from" - L.P & Z.P (2019)
“Jenny, Thanks for helping me out when I needed it. You are such a lovely lady. You let me talk and you listened without any judgment. Thanks for everything.” – M. B. (2019)
“Jenny, I wanted to tell you how much I value our appointments & I feel very lucky to be seeing you.” – S. R (2019)
“JENNY, THANK YOU FOR BEING THE ANGEL YOU ARE.’ – A. N. (2019)
“Jenny, I hope every moment of your life is going to be special. Because you are special.” – J. H. (2019)
“Jenny, Thank you...my Counsellor...my support in times of need...the person who puts a smile on my face when I leave...especially when I’ve gone in with a ‘heavy heart’...so lucky to have had time with you...” - R. S. (2019)
“Jenny, Thank you very much for your care & support...it was genuinely appreciated.“ – R. R. (2018)
"Jenny, you helped me when I was being bullied in my first ever workplace and you taught me skills I will have with me now for the rest of my life. I am very grateful and so is my mum and dad. Now I have a new job and I am very happy there." - B. E. (2017)
"Miss Jenny, I am so happy you came on year 7 camp as I got to know you better. You are so kind and always smiling. You have taught me to be the best I can be and to be proud of me. Thank you." - A. F. (2015)
"To Jenny...Where do I start, I will miss you, however I know you & Shane will be having the adventure of your life, creating circles & making everlasting memories. Live, Love & Laugh xxx...So who moved the CHEESE "you did." Well what can I say how exciting, what an adventure wowza You are doing it living the dream off into the sunset have a funtastic journey xoxo Lots of Love & Laughter Always xox...PLEASE PICK ME UP ON THE ROUNDABOUT. xox" " - M. S. (ex colleague, SEQ)
"HEY JEN, Saying GoodBye is always hard, I will MISS you very much & always remember how we laughed a lot my Sista xx I love you always & 4EVER." - S. R. (ex colleague, SEQ)
AWARDED:
*Counselling Clinic of the Year 2025
GLOBAL AWARDS 2024/25 Winner, Corporate LiveWire
*Most Dedicated Mental Health & Counselling Practice 2024 - Far North Queensland
Australian Made Awards, APAC Insider
*Best Mental Health Counselling Service 2024 - Queensland
Corporate Vision, Global Business Awards
*Most Inclusive Counselling Centre 2024 - Queensland
Australian Enterprise Awards, APAC Insider
*Most Empowering EAP Counselling Practice 2024 - Far North Queensland
Corporate Vision, Employee Wellness Awards
*Mental Health Industry Leaders of the Year 2023 - Far North Queensland
Corporate Vision Global Business Awards
*Best All-Ages Counselling Service Provider 2023 - Tropical North Queensland
*Local Business Mental Health Champion 2023 - Tropical North Queensland
Global Health & Pharma Healthcare & Pharmaceutical Awards
*Most Inclusive Counselling Centre 2023 - Tropical North Queensland
Global Health & Pharma Mental Health Award