Contact Us
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Mossman Port Douglas Counselling Services
4/5954 Captain Cook Highway, Craiglie QLD 4877 ("The RoundHouse" - Port Douglas) Ph: 0427 807 729 Email: info@mpdcs.com.au We are also on Facebook and Instagram for you to message us ABN: 94 498 643 494 |
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Compliments and Complaints
We value feedback, compliments and complaints and we use them to improve our Services. Hearing from you helps us to work out what we are doing right and what we could do better. It gives us the chance to improve our Services for you and other people.
Mossman Port Douglas Counselling Services is committed to providing our clients with quality Services and to facilitating our clients’ right to make a complaint about our Services if they feel dissatisfied in any way. Our Services will ensure that client complaints are fairly assessed and responded to promptly.
Mossman Port Douglas Counselling Services will adhere to the strict principles of natural justice, human rights and procedural fairness when resolving complaints.
If you are dissatisfied with the outcome, you are not precluded from making a complaint to an outside authority, if you believe such a course of action is warranted.
Do you need assistance to contact us?
We can arrange an interpreter or you can contact us through Translating and Interpreting Service on 131 450
If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service. For more information visit: www.relayservice.gov.au
Mossman Port Douglas Counselling Services is committed to providing our clients with quality Services and to facilitating our clients’ right to make a complaint about our Services if they feel dissatisfied in any way. Our Services will ensure that client complaints are fairly assessed and responded to promptly.
Mossman Port Douglas Counselling Services will adhere to the strict principles of natural justice, human rights and procedural fairness when resolving complaints.
- Sharing a compliment. We love to hear when you are happy with our Services, perhaps your Counsellor, Workshop Presenter or Supervisor.
- Making a complaint. We encourage you to discuss your concerns directly with the person first; if you are comfortable to do so.
- Ways to give feedback. You can phone, write a letter, send an email, or fill in a Feedback form that is available to download below, or you can pick one up from our Services.
If you are dissatisfied with the outcome, you are not precluded from making a complaint to an outside authority, if you believe such a course of action is warranted.
Do you need assistance to contact us?
We can arrange an interpreter or you can contact us through Translating and Interpreting Service on 131 450
If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service. For more information visit: www.relayservice.gov.au
Feedback
| client_feedback_form_pdf.pdf |
| workshop_feedback_form_21.10.pdf |